Travel Insurance - How to make a claim

Making a Claim

If you need to make a claim contact us no later than 31 days after the event by telephoning or writing to: MIS Claims


  • Beechwood House
  • 37 Comber Road,
  • Dundonald,
  • N Ireland
  • BT16 2AA
  • Tel: 0845 491 111
  • Email: claims@misclaims.eu

Quoting the scheme name MIS and reference 01758H

When you receive your claim form it will request certain documents:-

  • This Booklet and Insurance Booking Invoice
  • Holiday Booking Invoice/Flight Tickets
  • Any other supporting documentation requested by the Claims Handler

These documents are required in the event of a claim. These must be original documents

- Photocopies will not be accepted (Please keep copies for your records)

UK General Insurance Limited are an Insurers agent and in the matters of a claim act on behalf of the Insurer.

Pre-Existing Medical Conditions

If you are aware that you or any person whose ill health would force you to cancel or cut short your trip, or have been admitted as an inpatient in the past 24 months, or have suffered from or received any form of medical advice, treatment or medication for a:-
  • Heart or circulatory related conditions
  • Lung or breathing related conditions
  • Cancerous conditions

Then you must contact the Medical Pre-Screening Company in order to arrange cover for that condition.


Complaints Procedure


It is the intention to give you the best possible service but if you do have any questions or concerns about this Insurance or the handling of a claim you should follow the Complaints Procedure below:

SALE OF POLICY

Please contact your agent who arranged the insurance on your behalf at:-

  • Managing Director
  • Motorist Insurance Services Limited
  • Beechwood House
  • 37 Comber Road
  • Dundonald
  • BT16 2AA

If your complaint about the sale of your policy cannot be resolved by the end of the next working day, your agent will pass it to:-

  • Customer Relations Department
  • UK General Insurance Limited
  • Cast House
  • Old Mill Business Park
  • Gibraltar Island Road
  • Leeds
  • LS10 1RJ
  • 0845 2182 685
  • Email: customerrelations@ukgeneral.co.uk
  • limited and quote scheme ref 01758H.

If it is not possible to reach an agreement, you have the right to make an appeal to the Financial Ombudsman Service. This also applies if you are insurance in a business capacity but have a group annual turnover of less than €2m and fewer than ten staff. You may contact the Financial Ombudsman Service at:-

  • Financial Ombudsman Service
  • South Quay Plaza
  • 83 Marsh Wall
  • Docklands, London
  • E14 9SR
  • Tel: 0845 080 1800

Your statutory rights are not affected if you choose to follow any of the complaints procedures above. For further information about your statutory rights contact your local authority Trading Standards Service or Citizens Advice Bureau.

In all Correspondence please state that your insurance is provided by UK General Insurance.