Motor Warranty – How to make a claim

In the event of a possible claim under this policy, please follow the claim set out below.


How to make a Claim


Should it be necessary to make a claim the following procedure MUST be adhered to within seven days of the Mechanical Breakdown.

Contact Lifestyle Claims 0845 491 1111.

The Claims Administrator will need from You:

  • A signed and fully completed claim form.
  • This warranty guarantee
  • Your receipted invoices for services.
  • A Copy of your MOT Certificate

For any claim for roadside assistance and recovery, please telephone: 0845 603 7991

IMPORTANT:

You must ensure that no work of any description is carried out on the Vehicle without the express authorisation of MIS Claims. It must be clearly understood that costs for any other work started or completed before authorisation has been given will be the responsibility of the Insured and will automatically invalidate any claim under this policy.

We reserve the right to direct or redirect a claim to one of its approved repairers in order for repairs to be completed. Where You wish to nominate a repairer, the labour content of any claim will be limited to MIS Claims approved labour rate and standard ICME repair times.

It will be Your responsibility to pay the costs of dismantling and repairing the Vehicle if the cause of the breakdown is not covered by this policy and, if it is covered, all costs which exceed the Claim Limit as stated on the warranty guarantee and any Claims Excess that may apply. You are responsible for paying for any other work You ask the repairer to carry out.

Payment: When the repairs have been completed, the repairer must submit the fully completed claim form and repair invoice. The invoice must be addressed to MIS Claims and clearly show the authority number given in connection with those repairs. The invoice must show whom MIS Claims should pay, and give full details of the repair including all components used in the authorised repair, labour and VAT.


IT IS NOT POSSIBLE FOR THE CLAIMS DEPARTMENT TO AUTHORISE A CLAIM WITHOUT ISSUING A SPECIFIC CLAIMS AUTHORITY NUMBER. FAILURE TO SUBMIT A SIGNED AND FULLY COMPLETED CLAIM FORM WILL DELAY REIMBURSEMENT OF YOUR CLAIM.